Refund Policy

Last updated: October 23, 2026

30-Day Money-Back Guarantee

We want you to be happy with every KYRA product. If you're not satisfied, you can request a full refund within 30 days of delivery.

First order of each product, even if opened: If it's the first time you've bought a product from us, we'll refund it even if you've opened it or used part of it. This applies to one unit per product per customer.
Additional or repeat units: Unopened products with the seal intact can be returned within 30 days of delivery for a full refund.

How to start a return

Email us at eraldhashorva@gmail.com with your order number and the product(s) you'd like to return.
We'll reply within 1-2 business days with return instructions and the return address.
Send the product back (opened or unopened, as described above). Items sent back without first contacting us cannot be accepted.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong. Original shipping charges are not refunded.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, including shipping, and you won't need to pay for any return.

Refunds

Once your return is received and checked, we'll email you to confirm. Approved refunds go back to your original payment method within 5-10 business days. Your bank or card issuer may take a few extra days to post it.